Claims

Fast, friendly, and efficient service.

When you’ve experienced loss or damage to your property, nothing is more important to you than having your claim handled quickly and with understanding.

At First Insurance, we take special pride in delivering prompt, personalized claims service. This commitment is consistently reflected in customer satisfaction surveys showing that over 96% of our customers rate our claims service as “good” or "excellent."

And because all of our claims adjusters are located in Hawaii, they’re equipped with the local knowledge and physical proximity needed to provide you with fast, professional service.

Click on any of the links below for more information:

Report a Claim

Contact information for our Claims Reports Desk.

Workers Compensation Claims Kit

A PDF document with instructions for filing a Worker’s Compensation claim. Download and follow the instructions given. (Note: First Insurance transmits the WC-1 for Workers Compensation claims electronically to the Department of Labor. Please do not mail WC-1 forms to the Department of Labor.)

Direct Repair Program

FICOH offers a list of pre-inspected, certified, auto-repair specialists whose work is guaranteed for the life of your vehicle.

Special Investigative Unit

Unique to FICOH in Hawaii, our fraud-investigation unit is charged with investigating fraudulent claims so that honest customers don’t pay for others’ crimes.