Contact Us

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Main Office

1100 Ward Avenue
Honolulu, Hawaii 96814

Mail

P.O. Box 2866
Honolulu, Hawaii 96803

Phone / Facsimile

Main line:  (808) 527-7777

Toll-free: (800) 272-5202

After hours, weekends and holidays (for claims and all other calls):  (808) 527-7777

Human resources:  (808) 527-7498

Fax:  (808) 543-3200

Email

Billing related inquiries:  directbilling@ficoh.com

All other inquiries: contact@ficoh.com

To Pay Your Bill and for Billing Related Inquiries

Budget billed policies:  (808) 527-7333

Direct billed policies or payment via credit card for Personal Lines policies: (808) 527-7313

Credit and collection questions: (808) 527-7302

Toll-free: (800) 272-5202

To Report a Claim

Claims service:  (808) 527-7711

Toll-free:  (800) 272-5202

Fax:  (808) 545-3120

To Change Your Auto Policy

Customer service:  (808) 527-7345