Contact Us

Contact Us

Main Office

Business Hours: Monday - Friday, 8:00AM - 4:00PM

1100 Ward Avenue
Honolulu, Hawaii 96814

Mail

P.O. Box 2866
Honolulu, Hawaii 96803

Phone

Call Center Phone Hours:  Monday - Friday, 8:00AM - 5:00PM
  • Main line:  (808) 527-7777
  • Toll-free: (800) 272-5202
  • For a free auto insurance quote: (808) 527-7722
  • After hours, weekends and holidays (for claims and all other calls): (808) 527-7777
  • Human Resources: (808) 527-7498

    Email

    To Pay Your Bill and for Billing Related Inquiries

    Please have your policy number ready, as well as your Visa or MasterCard information if you are calling to pay your bill for your Personal Lines policy.

    • (808) 527-7313
    • Toll-free: (800) 272-5202

    To Report a Claim

    • Claims service:  (808) 527-7711
    • Toll-free:  (800) 272-5202
    • Fax:  (808) 545-3120
    • E-mail:  claimsreportsdesk@ficoh.com (Important Note:  Do not include personal and sensitive information on e-mails such as social security number, date of birth, health information, etc.)

    To Change Your Personal Policies

    Phone Hours:  Monday - Friday, 8:00 AM - 4:00 PM
    • Customer Service:  (808) 527-7345
    Main Line:
    527-7777
    Personal Auto
     
    Oahu:
    527-7722
    Neighbor Islands:
    800-272-5202

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