Get Help With Your Claim
Our local claims adjusters are here to get you back to normal faster. Report a new claim, or check on an existing one.
Claims Resolution Center
Filing a claim shouldn’t be complicated. FICOH simplifies the process for auto, property, and workers’ compensation claims with friendly local support. Choose your claim type below or use our Direct Repair Program Partners for faster vehicle repair service across Hawaii.
Auto Claims
In an auto accident, safety comes first. If possible, move yourself and/or others out of harm’s way and call 911.
Property Claims
If property damage has occurred to your home, rental, condo, or business, take the next steps in filing a claim.
Workers’ Compensation
If your employee has been injured on the job, our adjusters can help you through the claims process.
Direct Repair Program
Get your vehicle back on the road faster with our single-stop Direct Repair Program.
What to expect in most claims processes
Document the accident and/or damage
Take photos and/or video of any damage.
Report your claim
Call, fax, or email us, or complete our claim form. Find our auto claim form here and our property claim form here.
Get your claim review
Your claims adjuster will contact you to investigate and verify your coverage.
Get your claim decision
After your claim review is complete and your coverage is verified, an estimate will be provided along with payment (if necessary).
FAQs
How do I file a business insurance claim?
Visit our Claims Resolution Center for complete claim filing instructions. Please file your claim with us or your insurance agent as soon as you become aware of an incident that causes damage to your property, causes damage to other people’s property, or causes injury to others or your employees.
How do I file a personal insurance claim?
Visit our Claims Resolution Center for complete claim filing instructions. Please file your claim with us or your insurance agent as soon as you become aware of an incident that causes damage to your property, causes damage to other people’s property, or causes injury to others or your employees.
What do I do if a claim is filed against me?
Visit our Claims Resolution Center for complete claim filing instructions. Please file your claim with us or your insurance agent as soon as you become aware of an incident that causes damage to your property, causes damage to other people’s property, or causes injury to others or your employees.
Contact Resources
Auto Claims
In an auto accident, safety comes first. If possible, move yourself and/or others out of harm’s way and call 911. When it is safe, follow our auto claims guide to help expedite your claim.
Direct Repair Program Partners
Choose from one of our prescreened and certified repair shops to get your car repaired and back on the road fast.
Property Claims
If property damage has occurred to your home, rental, condo, or business, click below to learn next steps to file your claim.
Contact Information
Need to file a claim?