Contact Us
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Directory of Services
Have a question or need assistance with billing or claims? First Insurance Company of Hawaii offers responsive local support. Reach out today to get help from a team that understands Hawaii’s insurance needs.
Business Hours
Monday – Friday, 8am to 4pm
Phone
On Oahu: (808) 527-7777
Toll-Free (Neighbor Islands): (800) 272-5202
Mailing Address
PO Box 2866
Honolulu, HI 96803
Special Inquiries
Claims
- Claims Inquiries: claimsreportsdesk@ficoh.com
- Claims Reporting: Visit our Claims Resolution Center for instructions.
Coverage
- Coverage Questions: contact@ficoh.com
Payment
- Billing or Payment Inquiries (Oahu): (808) 527-7313 or directbilling@ficoh.com
- Make an online payment using Visa or Mastercard.
- Personal Lines Phone Payments: (808) 527-7313
Policies and Quotes
- Policy Inquiries: (808) 527-7345
- Existing Commercial Policy Inquiries: newapps@ficoh.com
- Existing Policy Changes: contact@ficoh.com
- Flood Policy Inquiries: flood@ficoh.com
- New Policy/Quote — Flood: flood@ficoh.com
- New Policy/Quote — All Others: contact@ficoh.com
Other
- Customer Portal (My Policy) Login Questions: (808) 527-7777, option 8 or csr1@ficoh.com
- First Risk Management Services (FiRMS): (808) 527-7300
- Human Resources: (808) 527-7498
- General: contact@ficoh.com
Holiday Hours
Our normal business hours are Monday through Friday, 8am to 4pm, and we are closed on the following holidays:
- New Year’s Day
- President’s Day
- Good Friday
- Memorial Day
- Juneteenth
- Independence Day
- Admission’s Day
- Labor Day
- Thanksgiving Eve Half Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve Half Day
- Christmas Day
Business Hours
Monday – Friday, 8am to 4pm
Phone
On Oahu: (808) 527-7777
Toll-Free (Neighbor Islands): (800) 272-5202
Mailing Address
PO Box 2866
Honolulu, HI 96803
Special Inquiries
Claims
- Claims Inquiries: claimsreportsdesk@ficoh.com
- Claims Reporting: Visit our Claims Resolution Center for instructions.
Coverage
- Coverage Questions: contact@ficoh.com
Payment
- Billing or Payment Inquiries (Oahu): (808) 527-7313 or directbilling@ficoh.com
- Make an online payment using Visa or Mastercard.
- Personal Lines Phone Payments: (808) 527-7313
Policies and Quotes
- Policy Inquiries: (808) 527-7345
- Existing Commercial Policy Inquiries: newapps@ficoh.com
- Existing Policy Changes: contact@ficoh.com
- Flood Policy Inquiries: flood@ficoh.com
- New Policy/Quote — Flood: flood@ficoh.com
- New Policy/Quote — All Others: contact@ficoh.com
Other
- Customer Portal (My Policy) Login Questions: (808) 527-7777, option 8 or csr1@ficoh.com
- First Risk Management Services (FiRMS): (808) 527-7300
- Human Resources: (808) 527-7498
- General: contact@ficoh.com
Holiday Hours
Our normal business hours are Monday through Friday, 8am to 4pm, and we are closed on the following holidays:
- New Year’s Day
- President’s Day
- Good Friday
- Memorial Day
- Juneteenth
- Independence Day
- Admission’s Day
- Labor Day
- Thanksgiving Eve Half Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve Half Day
- Christmas Day