Direct Repair Program
FICOH’s single-stop Direct Repair Program gets your vehicle repaired fast.
Choose from one of our prescreened and certified repair shops to get your car repaired and back on the road fast.
Faster Repairs
We’ll connect you with a trusted partner, so you don’t have to run all over town to find a repair shop.
Lower Costs
There’s no need to submit estimates or schedule an appointment with an appraiser.
Quality Work
FICOH earns a 97% claims satisfaction rate from its auto insurance customers.
Guarantee
Receive top-quality workmanship that’s guaranteed for as long as you own the car.
How the Program Works
Report your claim
First, file your auto claim.
Meet with a trusted shop
One of our repair shop partners will inspect the damage to your car and submit the estimate directly to us.
Get back on the road
We take pride in handling your claims quickly and efficiently.
Direct Repair Program Partners
Ace Auto Glass & Windshield Repair
871 Kanoelehua Avenue,
Hilo, Hawaii 96720
Phone: (808) 935-4002
Fax: (808) 969-4928
M-F 8:00 am to 4:30 pm
Ace Auto Glass & Windshield Repair
74-5543 Kaiwi St., Bay E-100,
Kona, HI 96740
Phone: (808) 329-5223
Fax: (808) 329-7649
M-F 8:00 am to 4:30 pm
Ace Auto Glass & Windshield Repair
2250 Kamehameha Hwy.,
Honolulu, HI 96819
M-F 8:00 am to 4:30 pm
Ace Auto Glass & Windshield Repair
3019 Peleke Street, Units 2 & 3,
Lihue, HI 96766
Phone: (808) 245-8084
Fax: (808) 246-6407
M-F 8:00 am to 4:30 pm
Ace Auto Glass & Windshield Repair
185 Wakea Avenue, Kahului,
HI 96732
Phone: (808) 871-7921
Fax: (808) 871-0611
M-F 8:00 am to 4:30 pm
Sat 8:00 am to 12:00 pm
Ace Auto Glass & Windshield Repair
2319 S Beretania Street,
Honolulu, HI 96826
Phone: (808) 593-2366
Fax: (808) 591-8821
M-F 8:00 am to 4:30 pm
NOTE: External Internet addresses contain information created, published, maintained or otherwise posted by organizations and entities independent of First Insurance. First Insurance is not responsible for the content of those sites nor does it approve, endorse or certify information available at any external site or linked addresses contained herein. Please see disclaimer.
FAQs
How do I file an auto insurance claim?
Report your claim once you are safe. Choose from these contact options:
- Call us at (808) 527-7711 or (800) 272-5202 toll-free
- Fax us at (808) 543-3120
- Email us at claimsreportsdesk@ficoh.com
- Complete our online auto claim form
Why should I choose a Direct Repair Program partner?
We pre-screen these certified repair shops, so our customers can expect top-quality workmanship.
What happens if I don’t choose a Direct Repair Program partner?
Please check with your claims adjuster.
Can I schedule my inspection/appraisal with any Direct Repair Program partner?
Please check with your claims adjuster.
FAQs & Resources
What to Do After an Accident
Get great coverage with personal insurance, from home to auto to natural disasters.
Renter’s Insurance
Get solid insurance protection for all types of business operations.
Claim Filing Guide
File an auto, property, or workers’ compensation claim.