Contact

Business Hours

Monday – Friday, 8am to 4pm

Phone

On Oahu: (808) 527-7777
Toll-Free (Neighbor Islands): (800) 272-5202

Email

contact@ficoh.com

Mailing Address

PO Box 2866
Honolulu, HI 96803

Special Inquiries

Claims

• Claims Inquiries: claimsreportsdesk@ficoh.com
• Claims Reporting: Visit our Claims Resolution Center for instructions.

Coverage

• Coverage Questions: contact@ficoh.com

Payment

• Billing or Payment Inquiries (Oahu): (808) 527-7313 or directbilling@ficoh.com
• Make an online payment using Visa or Mastercard.
• Personal Lines Phone Payments: (808) 527-7313

Policies and Quotes

• Policy Inquiries: (808) 527-7345
• Existing Commercial Policy Inquiries: newapps@ficoh.com
• Existing Policy Changes: contact@ficoh.com
• Flood Policy Inquiries: flood@ficoh.com
• New Policy/Quote — All Others: contact@ficoh.com

Other

• Customer Portal (My Policy) Login Questions: (808) 527-7777, option 8 or csr1@ficoh.com
• Human Resources: (808) 527-7498
• General: contact@ficoh.com

Holiday Hours

Our normal business hours are Monday through Friday, 8am to 4pm, and we are closed on the following holidays:

2026 Remaining Holidays

• Thanksgiving
  • Wednesday, 11/25: Closing at 12pm
  • Thursday, 11/26: Closed
  • Friday, 11/27: Closed
• Employee Appreciation Day
  • Friday, 12/11: Closed
• Christmas
  • Thursday, 12/24: Closing at 12pm
  • Friday, 12/25: Closed

2027 Holidays

• New Year’s Day – Friday, 1/1/27
• President’s Day – Monday, 2/15/27
• Good Friday – Friday, 3/26/27
• Memorial Day – Monday, 5/31/27
• Juneteenth – Friday, 6/18/27
• Independence Day – Monday, 7/5/27
• Admission’s Day – Friday, 8/20/27
• Labor Day – Monday, 9/6/27
• Thanksgiving Eve Half Day – Wednesday, 11/24/27
• Thanksgiving Day – Thursday, 11/25/27
• Day After Thanksgiving – Friday, 11/26/27
• Christmas Eve Half Day – Thursday, 12/23/27
• Christmas Day – Friday, 12/24/27