We Look Forward to serving you!
Use the contact information below to let us know how we can help.
Contact Form
Directory of Services
Business Hours
Mon-Fri, 8am-4pm
Call
On Oahu: (808) 527-7777
Toll Free: 800-272-5202
Email Contact@FICOH.com
Mail
PO Box 2866
Honolulu, HI 96803
My Policy Login Questions
(808) 527-7777 option 8
Billing Inquiries
On Oahu: (808) 527-7313
To make an online payment using Visa or Mastercard, click here
Personal Lines Phone Payments:
(808) 527-7313
Claims Reporting
Visit our Claims Resources Center for instructions.
Policy Inquiries
(808) 527-7345
To make changes to your policy or for coverage questions, please contact your agent.
Other
Human Resources (808) 527-7498
FiRMS (808) 527-7300
Our normal business hours are Mon-Fri, 8am-4pm, and we are closed for the following holidays:
- New Year's Eve Half-Day (Wednesday 12/31/25)
- New Year's Day (Thursday, 1/1/26)
- Presidents' Day (Monday, 2/16/26)
- Good Friday (Friday, 4/3/26)
- Memorial Day (Monday, 5/25/26)
- Juneteenth (Friday, 6/19/26)
- Independence Day (Friday, 7/3/26)
- Admission's Day (Friday, 8/21/26)
- Labor Day (Monday, 9/7/26)
- Thanksgiving Eve Half-Day (Wednesday 11/25/26)
- Thanksgiving Day (Thursday, 11/26/26)
- Day After Thanksgiving (Friday, 11/27/26)
- Christmas Eve Half Day (Thursday, 12/24/26)
- Christmas Day (Friday, 12/25/26)