Contact Us

We Look Forward to serving you!

Use the contact information below to let us know how we can help.


Contact Form

Directory of Services

Business Hours
Mon-Fri, 8am-4pm

Call
On Oahu:  (808) 527-7777
Toll Free: 800-272-5202

Email Contact@FICOH.com

Mail
PO Box 2866 Honolulu, HI 96803

Please note:  Our offices are currently closed to the public due to COVID-19, however, we are still available to assist you by phone or email. 


My Policy Login Questions
(808) 527-7777 option 8 

Billing Inquiries
On Oahu: (808) 527-7313 

To make an online payment using Visa or Mastercard, click here

Personal Lines Phone Payments:
(808) 527-7313 

Claims Reporting
Visit our Claims Resources Center for instructions.

Policy Inquiries
(808) 527-7345 

Other
Human Resources (808) 527-7498
FiRMS (808) 527-7300


Our normal business hours are Mon-Fri, 8am-4pm, and we are closed for the following holidays:

  • New Year's Eve (Friday, 12/31/21)
  • Presidents' Day (Monday, 2/21/22)
  • Memorial Day (Monday, 5/30/22)
  • Juneteenth (Monday, 6/20/22)
  • Independence Day (Monday, 7/4/22)
  • Labor Day (Monday, 9/5/22)
  • Thanksgiving Eve Half-Day (Wednesday 11/23/22)
  • Thanksgiving (Thursday, 11/24/22)
  • Day After Thanksgiving (Friday, 11/25/22)
  • Day Before Christmas Eve Half Day (Friday, 12/23/22)
  • Christmas Day (Monday, 12/26/22)