Contact Us

We Look Forward to serving you!

Use the contact information below to let us know how we can help.

Contact Form

Directory of Services

On Oahu:  (808) 527-7777
Neighbor islands: 800-272-5202


PO Box 2866 Honolulu, HI 96803

Visit Us
Mon-Fri, 8-4
1100 Ward Ave. Honolulu, HI 96814

Please note:  Our offices are currently closed to the public due to COVID-19, however, we are still available to assist you.  Please contact us via phone or email. 

Auto Insurance Quotes
Call (808) 527-7722 or visit our homepage and select "Personal Auto Quote"

Billing Inquiries
On Oahu: (808) 527-7313 
Neighbor islands: 800-272-5202

To make an online payment for your personal policy using Visa or Mastercard, please click here

Personal Lines Phone Payments:
(808) 527-7313 (Oahu) or
Neighbor Islands Toll-Free: 800-272-5202

Claim Reporting
Visit our Claims Resources Center for complete instructions.

Policy Services
Call (808) 527-7345 between 8 and 4, Monday through Friday.

Human Resources (808) 527-7498
FiRMS (808) 527-7300

Please note that our business hours are 8 a.m. to 4 p.m. Monday through Friday, and we are closed for the following holidays in 2020:

  • New Year's Day (Wednesday, 1/1)
  • Presidents' Day (Monday, 2/17)
  • Memorial Day (Monday, 5/25)
  • Independence Day (Friday, 7/3)
  • Labor Day (Monday, 9/7)
  • Thanksgiving Eve Half-Day (Wednesday 11/25)
  • Thanksgiving Day (Thursday, 11/26) and Day After Thanksgiving Day (Friday, 11/27)
  • Christmas Eve Half-Day (Thursday, 12/24)
  • Christmas Day (Friday, 12/25)